Why didn't she simply check from her end and then could just correct the mistake right there. I told front desk at first place that it should be complimentary. He said front desk forgot to add my stay as complimentary internet. Yeah, finally after one hour, it worked as complimentary. He then asked front desk per my request and then told me try again and it should work. Why it asks me to accept to pay while it should be complimentary. He then said just choose the pay but the hotel will not charge me. I said my computer worked and has no problem. After a while, I was told it is my computer problem because it shows from his end that I was connected. I tried again and it was the same thing asking me to pay $12.99. He then spent a while and said my internet should be good. Fortunately, I was able to figure out myself. Then he was asking my computer's MAC address which he doesn't know how I can get that info as an IT specialist. Was told to restart computer and try again. Was told to restart browser and try Browning again. I said that's not me and something wrong from their end but was told to try it. IT checked and said didn't find my name but has a different name Browning for my room. Was told 'hold on' and then transferred to IT. ![]() It asked me to pay $12.99 for a day on day 2 so I called front desk. I was told wifi is complimentary when checked in. ![]() Answer is 'we don't provide coffee maker'. The room is so disappointing for the price.
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